Stanleys Security Limited Terms & Conditions

In these terms, 'us' and 'we' mean Stanleys Security Limited as the retailer and ‘you’ refers to you as the customer. All items purchased from us are subject to the terms & conditions set out here and the additional pages to be found in the Sidebar section of this site. Please ensure you have fully read & understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms & conditions laid out and are bound by them.

Product Information

We have made every effort to accurately represent the products on this website, but errors can occur and we reserve the right to change the details without notice. The product information includes details which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we have no control over the information itself and we do not accept any responsibility for its accuracy. The pictures of our products are for illustrative purposes only and the items delivered may be different in detail.

Ordering from Stanleys Security Limited

By placing an order with us on this website or over the telephone the customer agrees to purchase the item(s) in question. Once an order has been placed by the customer a confirmation email will be sent which acknowledges receipt of the order placed via our payment processors. Acceptance of the order takes place when the confirmation email is sent. The contract formed at this point relates to the products listed in the confirmation email, and we are not obliged to supply any further products (regardless of order time).

We reserve the right to refuse an order. Such refusal may arise from, but is not limited to, us being unable to authorise payment for the order, or stock availability of said purchased item

All customers purchasing goods from us are required to provide billing and shipping information (via our payment processors, and their secured payment gateway). This is a short process in which personal information required (see our privacy policy) will be collected in order to process the order quickly & accurately.

When placing an order the customer must ensure that their email address entered is correct & their e-mail box is in full working order so they are able to receive confirmation emails that are sent once their order has been accepted.

Contracts formed between you and us will be governed according to English Law, and as such, any disputes which may occur shall be subject to the jurisdiction of the English courts.


Every effort is made to ensure that product prices are accurate at all times. We reserve the right to change the prices without notice but any such changes will not affect orders that have already been placed. If the price of an item is reduced after an order is placed the difference will not be refunded.

The price shown per item is stated per page, which will either be an Ex VAT price, or Inc VAT price, with the addition of UK postage. Please note however that there is an additional charge for UK Special Delivery and airmail postage to the EU.

Please ensure when purchasing items that you are aware of the total purchase price. The total amount payable, including delivery charge, will be displayed before you place your order, and at arrival of our payment processors. You are responsible for checking prices at the time the order is placed as prices are subject to change without notice.


Payment in full is required before any order is processed. Where a payment has been made by debit or credit card, the card will be debited immediately after the order is accepted. Therefore if any item is subsequently cancelled a refund will be credited back to your account.

By purchasing goods using a debit or credit card, you are confirming that the card being used is yours & that you have no objections to us performing any authorisation checks which we deem necessary.

All debit and credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of debit and credit cards, we reserve the right to validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from us you consent to such checks being made.

We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. All information provided to us will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Quotation Systems

Our quotation systems present on our website are used for processing your details, and if allowed by device/via opt-in your location, and if taken a photograph of the subject, to accurately quote you a cost for whichever service you required. These quotations fall under our Privacy Policy.

Due to capability to send us photos from any device for the use of quotation, we are not liable for any additional costs from ISP’s or mobile internet operators, you are responsible for your own data use on this website. For your convenience, wherever an image is able to be sent, an accurate estimate to the data size will be shown on screen.


Please see our Delivery Policy

Responsibility & Ownership

The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or the incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer. Ownership of the products will pass to the customer on delivery of goods.


Certain items on our website may be available as part of promotional offers in a sale. We reserve the right to modify, alter, discontinue or terminate such promotions at any time for any reason whatsoever without notice.


Please see our Returns Policy.

Cancelling your order

Under the UK’s Distance Selling Regulations you have the right to cancel your order within 7 days of purchase for a full refund. To cancel an order you must inform us in writing (by email or post) within 7 days of purchase and return the item(s) to us. Please note that return postage will not be refunded.

Intellectual property

This website, its content and the computer programs behind it are protected by intellectual property rights. We own these intellectual property rights, or we licence, and we prohibit any activity which would infringe those rights. In particular, you must not copy any text or images from this website except for your own personal use: you must not distribute them in any way. We acknowledge the trade mark rights in trademarks appearing in this website that belong to third parties.

Our website uses images sourced from public domain sources. If you believe an image has been mislabeled public domain and is being used on our website, please contact us at, and we can either remove the image, or cite you as the original source under Creative Commons licences


This website and the assets, services and products in this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, we disclaim warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. we do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. Any disclaimers do not apply to consumer purchases.

Limitation of liability

We shall not be liable for any general, special or consequential damages that result from the use of or the inability to use, the materials on this site or the performance of the products. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply in all circumstances.

Limitation of liability in these terms, 'us' and 'we' mean Stanleys Security Limited as the retailer and ‘you’ refers to you as the customer. All items purchased from us are subject to the terms & conditions set out here and the additional pages to be found in the Useful Information section of this site. Please ensure you have fully read & understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms & conditions laid out and are bound by them.

Customer Service

Should you require further clarification on our terms and conditions or have any comments, questions or complaints please do not hesitate to contact us at, or call us on (01704) 501336 and we will be happy to assist you further.